Case: Party City Brand Repositioning
From Retail Giant to Digital Celebration Platform
10 Minute Read
ROLE
Brand Strategist
Marketing Strategist
UI/UX Designer
TIMELINE
2025 (Feb - Apr)
SKILLS
Market Research
Content Creation
Event Planning

Project Overview
History & Analysis
Customer Profiles
Strategic Objectives
Marketing Objectives
Conclusion
Project Overview
This academic project was part of a brand strategy course that challenged us to choose a brand in need of repositioning, a refresh, or with potential for brand extension. We selected Party City and developed a full repositioning plan as if we had been hired to revitalize the brand.
The project required extensive market research, strategic planning, and message development. While not affiliated with the actual company, this concept explores how Party City could reemerge as a digital-first, Gen Z–focused platform through research-driven strategy, creative storytelling, and UX innovation.
Opportunity
A full brand repositioning and marketing strategy for Party City, developed to help the brand survive post-bankruptcy and reconnect with Gen Z.
Shift Party City from a retail-heavy model to a full-service, experience-driven platform—integrating AR tools, party rentals, and social-first engagement to meet the evolving needs of younger consumers.
My Contributions
Brand Strategist – for repositioning narrative and strategic vision
Marketing Strategist – for omnichannel media planning and influencer strategy
UI/UX Designer – for AR app flows, online planning features, partnership app and promotional mockups
Content Creator – for designing mock social and ad content
Market Researcher – for compiling customer personas, SWOT, and competitive analysis
Brand History & Situation Analysis
Founded in 1986 in New Jersey, Party City became the largest party goods retailer in the U.S., known especially for its Halloween dominance. Despite early success, the brand struggled with financial mismanagement, leadership turnover, and growing e-commerce competition. After two Chapter 11 bankruptcies (2023 and 2024), the company began a full wind-down and store closures in late 2024.
Industry Snapshot (2024)
Market Size: $15.2B with 6.6% CAGR
Consumer Behavior: $90 average spend per event; rising demand for DIY and personalized items
Key Trends:
E-commerce now makes up 40% of party supply sales
Social media and influencer marketing drive purchases
Increased demand for eco-friendly products
Helium shortages affecting balloon sales
Challenges:
Heavy import reliance and tariff sensitivity
Stricter labor, safety, and data compliance regulations
Competitor Analysis

Strong on digital platforms (FB, IG, Pinterest), Target drives engagement with weekly ads and big-name collabs like Taylor Swift. Their content is trend-driven and organized by occasion.
Party City Opportunity:
We'll modernize content, build a fresh digital voice, and partner with influencers to bring cultural relevance.
Michaels leverages memes, trends, and nostalgia on social media. Pop-up stores feature immersive designs and themed/costumed staff to make shopping fun.
Party City Opportunity:
We'll create seasonal pop-ups and bring energy back into retail with interactive, event-style store experiences.

Five Below reaches Gen Z via trendy social content and a sleek digital experience. Uses consistent in-store and online messaging, plus influencer collabs.
Party City Opportunity:
We'll revamp our digital platforms and build a social-first approach with vibrant, youth-focused branding.

SpiritHalloween owns Halloween through early seasonal launches, exciting displays, and a focused niche. Their pop-up model builds buzz annually.
Party City Opportunity:
Instead of being generic year-round (“that place for balloons,”) we'll create high-energy, themed experiences and own specific seasonal moments.
Customer Profiles


Problem Statement
How might we reposition Party City as a modern, digital-first celebration brand that resonates with today’s experience-driven, social-savvy consumers?
Strategic Objectives
01 Build a Strong Digital Platform
02 Expand into Full-Service Party Planning
03 Launch a Rental & Subscription Program
04 Leverage Social Media & Influencer Marketing
Introducing NEW Party Planning Features
AR Integration
AR Party Planning: Use your phone’s camera to drag, drop, and preview digital decorations in real time—directly in your space.
Theme-Based Curation: Select a party theme to receive a pre-matched set of decorations for a cohesive, immersive setup.
Visual Search: Scan existing items to find similar or complementary products within the app.
QR Code Integration: Scan product packaging to unlock step-by-step setup tutorials for complex decorations like balloon arches and photo backdrops.
DIY Made Simple: Visual guides and interactive tutorials make at-home party setups easier, faster, and more fun.


Event Planning
Virtual Consultations: Customers can book one-on-one sessions with in-house event planners for personalized party guidance.
All-in-One Party Kits: Themed kits include matching decorations, tableware, and setup instructions for easy, cohesive planning.
Add-On Entertainment: Optional services like character appearances or entertainers can be arranged directly through the platform.
Service Expansion: Positions Party City as a full-service celebration brand while unlocking new revenue streams beyond product sales.



Party Package, Rental & Subscription Program
Affordable & Sustainable: Customers can rent costumes, décor, and themed kits—reducing waste and saving money.
High-Quality Inventory: Access premium, reusable items for one-time events without the commitment of ownership.
Flexible Membership Tiers: Choose from different plans to fit various budgets and celebration needs.
Convenient Planning: Rentals can be bundled with party kits or planning services for a streamlined, all-in-one experience.




How to Play into Marketing
Position Party City not just as a retail brand, but as the go-to party consultation service—online and in-app.
App/Web Promotion
Dedicated Consultation Hub: A new landing page on the website and app introduces Party City’s event planning services as a core offering—not just a bonus add-on.
Service Breakdown: Clearly outlines options like AI chat, live expert consultations, and self-guided planning tools, along with pricing tiers and expectations.
Trust-Building Content: Features real customer testimonials, before-and-after examples, and visuals from successful events to reinforce credibility.
Conversion-Driven Design: Informative and visually engaging content helps convert curious browsers into confident, loyal users.
Brand Repositioning: Strengthens the shift from product-based retail to full-service digital celebration partner.


Homepage Banners & Pop-Ups: Eye-catching visuals will spotlight the consultation service directly on the app’s home screen to drive initial awareness.
Onboarding Highlight: New users will be introduced to the planning service during onboarding, positioning it as a core part of the Party City experience.
Smart CTAs: A persistent “Need Help Planning?” ribbon will appear during key browsing and checkout flows—offering timely access to consultation tools.
User Journey Touchpoints: Integrated messaging ensures users encounter planning services naturally as they build their event—boosting feature adoption.


Strategic Partnership

Why Partiful?
Audience Alignment: Reaches digitally native Millennials and Gen Z who value aesthetics, collaboration, and convenience.
Early Touchpoint Integration: Embeds Party City directly into the planning journey—no longer just a last-minute supplier.
Digital-First Brand Positioning: Reinforces Party City’s evolution into a tech-forward, all-in-one celebration platform.
New Revenue Opportunities: Unlocks bundled product suggestions, co-hosted shopping experiences, and personalized consultation upsells.
Value for Partiful
Platform Expansion: Transforms Partiful from an invite tool to a complete party planning hub.
Curated Product Access: Offers users direct access to Party City’s décor, costumes, and supplies.
Competitive Edge: Outpaces competitors like Evite by integrating commerce and personalized planning tools.
Monetization Potential: Drives value through affiliate links, exclusive bundles, and longer user engagement.
Launch Activation: The Party That Kicks Off the Partnership 🎉
To celebrate and unveil the collaboration, Party City and Partiful will co-host a branded launch event that serves both as a public announcement and an immersive marketing moment—bringing the partnership to life through real-world experience.
Promotional Rollout:
“Coming Soon” banners on both Party City and Partiful platforms
Animated invites that encourage RSVP and app downloads
This strategy drives immediate interaction while introducing users to Party City’s in-app features and planning tools—building long-term loyalty.
Pre-Event Promotion Strategy
Leading up to the launch event, both brands will build anticipation through coordinated marketing efforts:
Email Blasts – Tease the collaboration and drive early RSVP sign-ups
Influencer Previews – Partner with creators to offer sneak peeks and exclusive product showcases
Social Media Teasers – Share countdowns, behind-the-scenes clips, and AR filters on TikTok and Instagram to build hype and virality


App/Web Promotion
In-App Launch Pop-Up: A timely notification on Partiful introduces the Party City integration as users create events—capturing attention during peak engagement.
Seamless Discovery: The pop-up encourages exploration without disrupting the planning flow, positioning Party City as a built-in tool rather than a separate task.
Smart Suggestions: As hosts create events, the platform detects party type and recommends curated Party City decor, accessories, and costumes.
Collaborative Planning: Co-hosts can browse and build a shared cart, with AI-powered recommendations and AR previews via the Party City app.

Other Marketing Channels
Instagram, TikTok, and Facebook
Short-form content will drive awareness and engagement across key platforms.
Influencer Collaborations: Share viral party trends, DIY tutorials, and event transformations featuring Party City products.
Trend-Driven Content: Align with Gen Z and Millennial interests through seasonal challenges, AR filters, and interactive formats.
Shoppable Posts: Use platform-native shopping tools to convert inspiration into purchases seamlessly.

Curated boards will offer visual inspiration and seamless shopping integration.
Themed Boards: Highlight party ideas by occasion, color palette, or trend.
DIY Tutorials: Pin step-by-step guides using Party City products for added value and engagement.
Shoppable Pins: Link directly to seasonal items and bestsellers—making it easy for users to browse and buy in one place.
Youtube
Longer-form content will educate, inspire, and boost Party City’s digital presence.
Influencer Collaborations: Partner with creators to produce DIY tutorials, event setup guides, and behind-the-scenes party builds.
Themed Inspiration: Showcase full event concepts using Party City products to help viewers visualize and plan their own celebrations.
SEO & Discoverability: YouTube content increases long-term visibility through search, driving traffic and sustained engagement over time.

Radio
Targeted radio ads will help reach a key secondary audience—Millennial moms—who remain central to family celebrations and event planning.
Strategic Timing: 30-second ads will run during morning commutes and afternoon school pick-ups to reach listeners during high-impact windows.
Message Focus: Emphasize Party City’s convenience, online tools, and planning services to reinforce loyalty and relevance.
Complementary Channel: Supports brand awareness while enhancing the reach of digital-first campaigns.
Sample Radio Spot (30 seconds)
Moms, we see you—planning birthdays, school parties, and holiday magic like it’s your full-time job.
At Party City, we’ve got your back.
With easy online shopping, app-only deals, and our new Party Planning Service, we make it simple to throw a party they’ll never forget—without the stress.
From balloons to full setups, we’re here for the moments that matter.
Visit PartyCity.com or download the app today. Let’s bring the party to your kind of perfect.
Media Plan
Level: National
Flight: 13 weeks
Frequency: 3–5 airings per week
SEO/Pay-Per-Click
Optimizing search visibility will help Party City reach high-intent users actively planning events.
Targeted Keywords: Focus on specific, high-intent phrases (e.g. “birthday party supplies near me,” “easy DIY balloon arch,” “AR party planner app”) to attract relevant traffic.
Local & Visual SEO: Leverage location-based searches and image-rich content to boost discoverability for store locators, party themes, and product inspiration.
PPC Strategy: Run paid search ads for competitive terms to drive traffic during key seasonal moments and product launches.
Results: Improved search ranking, higher click-through rates, and increased organic and paid traffic to product and service pages.

A monthly newsletter and periodic campaign emails will help retain engagement and drive conversions across key moments.
Promotional Blasts: Highlight pre- and post-holiday sales to capture seasonal traffic.
Celebration Reminders: Send timely nudges around birthdays, graduations, and other key milestones to prompt early planning.
Exclusive Offers: Share subscriber-only discounts, coupon codes, and early access to new products or services.
Collaboration Announcements: Introduce strategic partnerships, influencer campaigns, and new planning tools to keep users in the loop.
SMS
SMS offers a direct, real-time channel to keep customers informed and engaged.
Promotional Alerts: Send reminders about upcoming holidays, exclusive discounts, and flash sales.
Order Updates: Provide real-time notifications on order status, delivery, and rental returns.
Event Planning Support: Enable quick, two-way communication between customers and Party City’s event planning team for faster coordination.
High Engagement: With higher open and response rates than email, SMS adds immediacy and convenience to the customer experience.
Influencers & Brand Ambassadors


Conclusion & Personal Reflection 🌱
Working on the Party City repositioning project reshaped how I approach branding—as not just a creative output, but a strategic tool for solving real user problems and driving long-term business value. It challenged me to blend brand storytelling with user-centered strategy and execution, and to approach design with a deeper sense of purpose.
Throughout the project, I gained hands-on experience connecting research insights to strategic execution—whether through user-first app design, digital content creation, or omnichannel marketing strategy. I became more confident in building integrated brand experiences and leading with both empathy and intention.
This work also deepened my interest in event planning and media strategy. It gave me a space to apply and expand on what I learned during my co-op at Wayfair, where I supported media planning for cross-functional campaigns. There, I saw firsthand how channel mix, timing, and creative alignment can impact engagement—and this project helped me take that thinking even further by developing campaigns across platforms like social, email, radio, and experiential.
Most importantly, this experience reaffirmed my passion for building brands that are emotionally resonant, culturally relevant, and genuinely useful—brands that empower people to celebrate life’s moments, big and small.
Designed with 🪄⋆。 °✩ and 🍵 by Iris.